Great article about centers of innovation by Caroline Little. Caroline is a member of the Linkedin group. She might be willing to answer some questions :-)
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This recent New York Times Opinionator article highlights some of the work that Kaiser is doing in applying design thinking, service design and user experience design to healthcare delivery. Some of this work is being pioneered at their state of the art Sidney R. Garfield Health Care Innovation Center. In an earlier post, I hightlighted the Mayo Center for Innovation which is doing similar work. Join the discussion. Sam
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The Mayo Center of Innovation is a leading model of the application of design thinking to care delivery innovation. Two articles have recently been published about the SPARC program (the predecessor of the Center).
In the first article is written by Ryan Armbruster (who served as the Director of SPARC at inception) et al., and provides a overview of origins and philosophy behind the program; the design thinking methodology as it was applied to care delivery; and lessons learned including the importance of organizational support and positioning, and program resources.
In the second article, Michael Brennan et al., provides a clinician’s perspective on SPARC, its sturcture and function, how it fits with the Institute of Medicine (IOM) 10 Rules of Redesign of Care, and a couple of examples of SPARC projects.
Finally, here is Fast Company’s take (and the source of the picture above) on SPARC. Sam
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